If you would like to make a custom order or you would like to make a purchase of an item you don't see on our website please send us an email at info@mykoshermeat.com
We have a free return policy on all our products assuming there was a mistake, miscommunication and damaged products on our end. However we do not take returns on items which a customer no longer wants or made a mistake when purchasing the product.
When a customer needs to return their product the returned items must have labels still on and be returned in original product packaging. Also, returned items must have no visible signs of wear or use.
In order to place a return either email us at returns@koshermeatbythecase.com or by calling (424) 256-5312. Once the return is confirmed we will pick it up on the next business day.